FAQ

How do I book my vacation home?

1. Online Reservations:

• • Book directly using our secure online reservation system.
  • Reservations are confirmed upon processing by our Reservations team.

2. Telephone or Email Reservations:

• • Prefer to book by phone? Call us at (912) 786-6746.
  • Or email us at [email protected] with your details:
    • Number of guests
    • Chosen property
    • Travel dates
    • Any additional requirements
  • We'll quickly reply with availability, rates, and amenities.

3. Payment Details:

• • Confirm your booking with a 50% deposit.
  • Pay the remaining balance 30 days before your arrival date.
  • Bookings made within 30 days of arrival require full payment upfront.

4. Minimum Stay Requirements:

• • Most reservations require a minimum 3-7 night stay in our homes, depending on stay dates and season.
  • Exceptions:
    • Last-minute bookings
    • 2-night stays fitting between existing reservations may be possible.

Rest assured, we'll make your reservation process smooth and straightforward. We look forward to welcoming you!

How do I make my deposit?

Online and Phone Booking Options:

1. Booking Online:

• • Use our online booking system.
  • Your credit card information will be securely taken during the process.

2. Booking by Phone:

• • Prefer to speak with an agent?
  • Call us at (912) 786-6746, and provide your credit card information to our reservation agent.

Choose the method that's most convenient for you. Both options are secure and designed to make your booking experience seamless.

What payment methods do you accept?

We accept Visa, Mastercard, Discover, and American Express. Checks are reserved types of payment for long-term reservations only. 

How do I access the property once I arrive?

1. Final Payment:

• •  Once we receive your final payment, our system will automatically generate a unique lock code for your stay.

2. Receiving Your Lock Code and Property Information:

• • After your payment is complete, you will receive an emailed rental agreement.
  • A text with a link to our Guide with all the information needed for your stay is sent to the phone number on your reservation two (2) days before arrival.

Your seamless entry and enjoyable stay are important to us. We ensure that all the information you need is easily accessible through our Guide link or via email.

What time is check-in and check-out?

1. Standard-Times:

• • Check-in begins at: 4 PM
  • Check-out is by: 11 AM

2. Requesting Early Check-In or Late Check-Out:

• • If you require an early check-in or a late check-out, please contact us one day before your arrival or departure.
  • We'll do our best to accommodate your request based on availability and there may be a small fee associated with this accommodation.

3. Additional Fees:

• • Please note that additional fees may apply for early check-in or late check-out.

We strive to make your stay as convenient as possible. Let us know if you have any special requirements, and we'll work to assist you.

What can I expect to find in the home?

1. Kitchen Essentials:

• • A fully stocked kitchen including:
    • Pots and pans
    • Plates
    • Glassware
    • Silverware

2. Basic Supplies Provided:

• • Paper towels
  • Coffee (enough for one pot)
  • Coffee filters
  • Two packets of dishwasher detergent
  • Two rolls of toilet paper per bathroom
  • Tissue paper

3. Towels and Linens:

• • Towels and bed linens are provided.
  • Note: Please do not take towels to the beach.

4.   Connectivity and Entertainment:

• • Free Wi-Fi access.

  • TV options include either cable or satellite television or smart TVs.

We ensure that these essentials and comforts are in place so you can feel at home and enjoy your stay without any worries.

Can I access the internet?

Each of our homes is equipped with complimentary wireless internet access for your convenience. However, we would like to inform our guests that consistent internet or cable access cannot always be guaranteed due to Tybee Island's cable infrastructure limitations. It's not uncommon for the internet service in Savannah to experience disruptions, particularly during peak tourist seasons and periods of inclement weather. While this is a part of the charm of our historic downtown, we understand that it may cause inconvenience, and we apologize for any disruptions you might experience during your stay.

Can I smoke in the home?

All of our properties are non-smoking. Smoking in the property will result in a $500 fine.

Can I hold an event?

Our homes are not zoned or permitted to host events. To ensure the comfort and safety of all our guests, occupancy is strictly limited to the number of guests each property can comfortably sleep. Hosting events or exceeding the permitted number of guests without prior approval violates our policies. If an unauthorized event is held, it will result in the immediate termination of your reservation.

How old do I have to be to rent a property?

For insurance purposes, all guests must be at least 25 years of age, excluding children accompanied by adults. During the St. Patrick's Day festival, this minimum increases to 28. Prom groups cannot be accommodated.

When will I get my damage fee back?

The damage waiver fee functions similarly to an insurance policy, offering protection against accidental damages up to $1,000. Reporting any such damages during your stay is important to ensure coverage. As this fee assures unforeseen damages, please note that it is non-refundable.

What is your cancellation policy?

We encourage you to review our rental policy for detailed information regarding cancellations.

Do you allow pets?

Select properties in our portfolio are dog-friendly, subject to our discretion. The applicable pet fee varies depending on the size of your dog. We kindly request that dogs are not allowed on furniture or beds. In properties with courtyards, guests are expected to clean up after their pets. Guests are always responsible for their dogs, including any damages caused. If a guest is found with a dog on a property that does not permit pets, they must vacate immediately, and no refund will be issued for the stay.

What is your housekeeping policy?

We kindly ask our guests to leave the property in the same condition they found upon arrival. Before departing, please ensure all trash is removed and the dishwasher is started. These simple steps greatly assist in maintaining the quality and cleanliness of the property for all guests.

Do you have any noise restrictions?

We expect you to be courteous to your neighbors and other guests. Tybee Island has a strict noise ordinance. Island-wide quiet time is from 10pm to 7am. Please do not create noise or disturbances or engage in disorderly conduct. A call from the neighbors to the local property manager or the Police Department will bring either the manager or the police to your door. Please do not use courtyards, porches, or any outdoor area after 9 pm as it can negatively impact residents.

What happens if I forget to leave the keys upon my departure?

You will be charged a $50 re-key fee.

How do I contact you if I have a problem during my stay?

Our Guest Experience Team is available daily from 8 AM to 12 AM for any inquiries or concerns during your stay. You can reach us via call, text, or email at (912) 495-8582 or [email protected]. In case of emergencies, please dial 9-1-1 immediately.

For urgent maintenance issues (such as power, water, or HVAC problems) occurring after 12 AM, you can still contact us at (912) 495-8582. For non-urgent requests after hours, please send an email to [email protected]. Rest assured, we will address all non-emergency matters promptly during the next business day's Guest Experience operating hours.